General Data Protection Regulations information & Privacy Notices
GDPR Patient Leaflet
Privacy Notice - General Notice
Privacy Notice - Provision of Direct Care
Privacy Notice - Medical Research and National Clinical Audits
Privacy Notice - Legal requirement to share data
Privacy Notice - National screening programmes
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Access to Records
In accordance with the General Data Protection Regulations (GDPR), patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient consent unless we are legally obliged to do so.
Changes to our complaints procedure during the Covid-19 outbreak
Due to the ongoing COVID-19 pandemic and in line with advice received from NHS England and NHS Improvement, the practice will be changing the way we deal with complaints to allow us to concentrate our efforts on front-line duties and responsiveness to COVID-19.
It is important that we still receive feedback from patients and their carers about their experiences with us, but please be aware that we may take a while longer to respond.
We will continue to acknowledge any complaint you make to us. We will log it and prioritise those which relate to patient safety, practitioner performance or safeguarding and take immediate action where necessary. All complaints will then remain open until further notice, unless an informal resolution could be achieved, or the complainant chooses to withdraw their complaint.
This process will be in place for a period of 3 months from 1st April 2020 and may be extended if necessary.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately.
A copy of our Complaints, Suggestions and Compliments Policy and Procedure is below.
Link to complaints policy & procedure
Once the local complaints procedure has been exhausted, if you are unhappy with the resolution you can escalate your complaint to the Parliamentary and Health Service Ombudsman.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.