Noticeboard

  • Need an appointment during the evening or over the weekend? Just ask at reception!
  • Check out our latest practice newsletter - May 2020! Just click here to view. 
  • For regular updates on advice and guidance on COVID-19, give our Facebook page a like/follow. 
  • We are now open on a Saturday morning and Wednesday evening at Broadway Surgery. Click here for more information.
  • Do you require an interpreter or translation services? Just click here to learn more.
  • Ready to take matters into your own hands? Try the new NHS App to check symptoms, get instant advice, book appointments, order prescriptions and more!
  • Ready to quit smoking? click here to get started! 
  • It is important to let us know if your contact details have changed. Click here to update us.
  • Are you new to online access or not even sure where to start? Just contact the surgery and ask to speak with one of our reception team. They can arrange for you to come in to the surgery to show you the basics.
  • Interested in the Couch to 5K challenge? Click here for your week by week description on how to begin!
  • Are you eligible for a shingles vaccination? You can use the eligibility calculator to check.
  • Could you be an organ/blood donor
  • INR testing and dosing at Ingol Health Centre!
  • Visit the following links to book GP appointments & order prescriptions online: NHS AppPatient Access / myGP app.

Practice Policies

General Data Protection Regulations information & Privacy Notices

GDPR Patient Leaflet

Privacy Notice - General Notice

Privacy Notice - Provision of Direct Care

Privacy Notice - Medical Research and National Clinical Audits

Privacy Notice - Legal requirement to share data

Privacy Notice - National screening programmes

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Access to Records

In accordance with the General Data Protection Regulations (GDPR), patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient consent unless we are legally obliged to do so.

Customer service formChanges to our complaints procedure during the Covid-19 outbreak

Due to the ongoing COVID-19 pandemic and in line with advice received from NHS England and NHS Improvement, the practice will be changing the way we deal with complaints to allow us to concentrate our efforts on front-line duties and responsiveness to COVID-19.

It is important that we still receive feedback from patients and their carers about their experiences with us, but please be aware that we may take a while longer to respond.

We will continue to acknowledge any complaint you make to us. We will log it and prioritise those which relate to patient safety, practitioner performance or safeguarding and take immediate action where necessary. All complaints will then remain open until further notice, unless an informal resolution could be achieved, or the complainant chooses to withdraw their complaint.

This process will be in place for a period of 3 months from 1st April 2020 and may be extended if necessary.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately.

A copy of our Complaints, Suggestions and Compliments Policy and Procedure is below.

Complaints, Suggestions and Compliments Policy and Procedure

 

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

  



 
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