Drs Stephen White, Kaiser Chaudhri, Melanie Walsh, Joanne Murray, Nidghtta Anjan, Anitha Rangaswamy & Dr Webster.
Welcome to North Preston Medical Practice
Welcome to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.
Broadway Surgery to re-open in July 2020
(date to be confirmed)
Our Broadway site has to have some essential building work completed before we can re-open. This has been scheduled for WC 13th July 2020 now that the building contractors have returned to work. We are told that the works will take 5-7 days to complete and we will be re-opening as soon as these works have been completed. Our call handling will not be affected and you will be asked to attend Ingol Health Centre if you need to be seen.
So we can keep to government guidelines, we have put measures in place to keep our patients and staff safe. Most appointments will be completed via telephone/video consultation, unless the clinician says otherwise.
What you can do, to help us:
🔹 Only attend the surgery if you have been given an appointment or you have been asked to collect documentation.
🔹 You will be given a specific time for your appointment, which will be spaced out to limit the number of patients we have in reception at one time.
🔹 If you are early for your appointment, if possible, you may be asked to wait outside or in the car, until the clinician is ready for you.
🔹 Please wear a face covering.
🔹 Please use the hand sanitiser provided at the surgery before and after your visit.
🔹 Order prescriptions by telephone and online access.
We thank you for your understanding.
We have worked extremely hard to try and limit the risks to patients, staff and visitors to our practices and we are happy to share our risk assessment and Covid-secure certificate with you here.
We understand that the original patient shielding letters which started going out centrally around 7th/8th March just stated that you should shield for 12 weeks. We have therefore updated the letter which now says you must shield 'until 30th June'.
Should you require this letter, please click the link below.
Updated shielding guidance
Coronavirus patient briefing - 31st March 2020
We know that there may be some uncertainty around guidance regarding Coronavirus, so we have tried to summarise our position in a single document for patients to refer to. This can be accessed via the link below:
Coronavirus Patient Briefing - 31st March 2020
North Preston Medical Practice, NHS services and Coronavirus (COVID-19)
We wanted to ensure that our patients had the most up to date information about the practice, NHS services and what has changed during the Pandemic.
We have created a document with the following information:
Broadway Surgery closure
Patient support services
Mental Health teams available to patients
NHS Bereavement Helpline
Radiology requests (Xrays, Ultraounds, MRI/CT scans, Barium swallow etc)
How to get a fit note if you are self isolating
Should you be self isolating?
Local blood clinics
Local Treatment room clinics
Click this link to view the document - services during covid-19 document
Appointments and prescriptions in response to COVID-19 -
Symptoms updated: 19/05/2020
We understand that it is a difficult time for everyone, as we adjust to different ways of working. To help us help you we would be grateful if you follow the advice and guidance before ringing or emailing the practice.
The UK Government has announced unprecedented new measures to protect the public from Coronavirus (COVID-19). We're here to help you stay well in the upcoming weeks and months and keep you updated as the situation evolves.
You must stay at home – Except for shopping for basic necessities, daily exercise, any medical need and travelling to and from work, if you cannot work from home.
How to order a prescription - You can order your prescription by telephone or if you are unable to ring due to health reasons, you can email the surgery email@example.com. We will make sure you get the medication you need but we can't issue prescriptions early or give you extra 'just in case'. Pharmacies are struggling with staffing and demand, and are working as fast as they can so please be patient if you need to wait longer than usual.
I need an appointment, what should I do? - If you need an appointment, please telephone the surgery as usual and you will be offered an appointment via telephone or video consultation, with face-to-face appointments only when absolutely necessary. This is to protect you and us from unnecessary risk by attending the practice. If you require an appointment with the Practice Nurse, please telephone the surgery to arrange this.
What should I do if I have a high fever OR a persistent cough OR loss of/change in smell or taste? - You do not need to contact 111 to tell them you're staying at home if you have a high fever or a new, persistent cough or loss of/change in smell or taste, however if you feel you cannot cope with your symptoms at home, your condition gets worse or your symptoms do not get better after 7 days, use the 111 coronavirus service. (NHS 111 online help)
Should I self isolate? - The day you start with a high fever or a new, persistent cough or loss in/change of smell or taste, you must self-isolate at home for 7 days and any household members should isolate for 14 days.
It’s important that you keep an eye out for important updates over the coming days/weeks and to share this information with friends, family and colleagues.
For further trusted information, please see the below websites for the NHS and Government information.
We want to thank you all for your continued support and patience during this difficult time.
Increased Access Services - Preston
(7 Day Access)
The following practices are participating in collaborative working to offer its patients access to appointments outside of normal core hours:
North Preston Medical Practice (Ingol & Broadway)
St Marys Health Centre
St Fillans Medical Centre
Dr Rama Yerra - Gutteridge Medical Centre
Dr Rashid Ali - Gutteridge Medical Centre
New Hall Lane Surgery
Geoffrey Street Surgery
Briarwood Medical Centre
Lane Ends Surgery
Park View Surgery
Park Medical Practice
Staff at the locality clinics will provide a range of appointments from Practice Nurses who will be available to provide chronic disease reviews, cervical screening and childhood immunisations along with pre-bookable GP and other Health Care Professional appointments. The majority of the Increased Access appointments are held at our Broadway Surgery, Penwortham St Mary's and Briarwood Medical Centre. The appointments are with Locum clinicians including our very own Dr Joanne Murray and Dr Nidghtta Anjan, Sister Janet Melling and our Assistant Practitioners Mrs Aimie Bell and Ms Alicia Grimshaw.
You can contact the locality clinics on 01772 529200 at the following times:
Monday - Friday (incl. Bank holidays) 18:30-20:00
Saturday 8:00 - 13:00
Sunday 9:00 - 12:00
Please note that once hub availability is full you may be directed to an alternative service.
Please also be aware that the administrative staff working at the locality surgeries do not have access to patients full medical records and therefore will not be able to answer queries on referrals, prescriptions, test results, private work and entries to medical records.
If you are looking for a weekend appointment, please contact our reception team who can help arrange this for you.
In a genuine emergency you should call 999. Chest pains and/or shortness of breath constitute and emergency.
New Social Media techniques used to boost
Hundreds of practice's across the country have been taught how social media can improve health thanks to the success of one of NHS Digital’s Widening Digital Participation projects. As a practice, we had the opportunity for one of our team members to become a Digital Champion and since received some fantastic results. Head to NHS Digital to hear more about our journey so far.
Find us on Facebook for more information on our latest campaigns, news and local events.
Social Media campaign gains national recognition!
Our recent Facebook campaign 'Smear for Smear', which encouraged our patients to attend for their cervical screening, has been lauded by NHS England as an example of how practices can increase awareness through social media.
Our Administration Manager, Danielle who is responsible for all of our digital communications, is featured in the case study video which can be viewed below.
In an exciting and innovative initiative, the Royal College of General Practitioners is collaborating with Parkrun UK to promote health and well-being of staff and patients - therefore we are proud to announce that we are now a Parkrun Practice!
What does this mean? The practice will take part in weekly Parkrun's to promote health and well-being for both staff and patients.
What's a Park Run? It is a 5km run at your local Park (Avenham) every Saturday morning at 9:00am - or there is a 2k Junior run for 4-14yr olds and their families on Sunday Mornings.
What does it cost me to join? Nothing - it's free! but, you must register before your first run as you'll have to print off a barcode specifically for you - this allows the Parkrun team to upload your results to their website if you wish.
So please, come on down and join us for a run, walk or even just to cheer us on.
If you're interested in seeing how many Practice's are signed up for the Parkrun - Just click here, it's really quite impressive!
Wednesday evening and Saturday clinics @ Broadway Surgery
Our Practice Nurses and Assistant Practitioners, Sister Janet Melling, Aimie & Alicia will be holding evening clinics each Wednesday between 18:30 - 21:00 and Saturday mornings between 8:00am - 11:00am at our Broadway Surgery.
The reception team are able to book you in for your Chronic Disease review, Cervicial Screening, NHS Health Check, Annual & 6 monthly Health reviews, Results, Carers & Cancer reviews, Blood Pressure Check and New Patient Check. Please note that the phone lines will be turned off at 18:30 but you are welcome to come in to the surgery as normal until 21:00.
Please contact the surgery to arrange an appointment.
NHS Health Checks video with subtitles from Redmoor Health on Vimeo.
Training Days for Doctors & Staff
For educational purposes, the Surgery closes once a month on a Tuesday afternoon at 13:00 for the training of Doctors & staff. During this time, you can contact the increased access hub who are able to offer a range of urgent and pre-bookable appointments with a GP or Nurse. They can be contacted on 01772 529200. Please note that reception staff working at the hub do not have access to your full medical records and therefore will not be able to answer any questions on referrals, prescriptions or test results. You will be able to contact us as normal the next working day at 8:00am.
We will be closed for training on the following dates:
18th February 2020
17th March 2020
21st April 2020
16th June 2020
21st July 2020
15th September 2020
20th October 2020
17th November 2020
19th January 2021
16th February 2021
16th March 2021
North Preston Pink Ladies
A HUGE congratulations to Tracy, Danni, Laura, Janet, Ellie, Julie, Joanne and her 2 daughters, Pat, Helen, Shannon & Ruth for completing the Pretty Muddy 5k run for Cancer Research on Saturday 15th June 2019. Check out the pictures below!
If you'd like to help donate, we would be extremely grateful. Just click here
2020 - The year you exercise more?
North Preston Medical Practice have teamed up with Fulwood Leisure Centre to offer our patients a number of ways to increase the amount of exercise they do in 2020 - which couldn't be better timed after the Christmas excesses!
Patients simply need to call and ask for a FREE day pass and they will then be able to use all of the facilities on their chosen date.
Following this 'taster' patients can self-refer themselves and access a 12-week programme if they meet the following criteria;
Via Active Lives: Physical activity service
Criteria - You currently do less than 150 minutes of activity each week
Via Exercise on prescription:
Criteria - Have an existing health condition (high BP, diabetes, bone or joint problems) – exclusions include unstable angina, resting systolic BP over 180mmHg, resting diastolic BP over 100mmHg, uncontrolled tachycardia over 100bpm, unstable or acute heart failure, unstable diabetes, unstable arrhythmia, recent embolism, thrombophlebitis, active pericarditis or myocarditis, newly diagnosed angina.
Via EnABLe: community adult weight management programme
Criteria - BMI between 25 and 35 (Not below 25 or above 35)
You will not need a GP referral so please contact Fulwood Leisure Centre directly on 01772 428930 for more information.
Dementia Friends Champion
The Alzheimer's Society are asking people to join in and help those with Dementia by making a difference. A Dementia Friends Champion is a volunteer who encourages others to make a positive difference to people living with dementia in their community. They do this by giving them information about the personal impact of dementia, and what they can do to help.
To find out more about becoming a Dementia Friends Champion, visit the following website to watch a short video focusing on the experiences of three people living with dementia.
Yellow Fever Vaccination
Please be advised that since 30th November 2017, we are no longer a registered Yellow Fever Centre and hence, we will not be able to provide this vaccination to patients.
If you wish to obtain a Yellow Fever vaccination, you can search for the nearest one by entering the first part of your postcode (e.g PR2) at https://nathnacyfzone.org.uk/search-centres.
Parking at Broadway Surgery & Ingol Health Centre
Broadway Surgery: We have been advised that patients parking on the adjacent car park, which is owned by the businesses occupying 333 Garstang Road (Sole & Beauty, AM1 Hair, Ginger Bistro and Another Boquet), will be issed with a £100 parking ticket, which will be reduced to £60 if paid within 14 days.
We want to make it clear that we had no influence in this decision, which has been taken by the above named businesses in order to try and protect their private land. Therefore, we are unable to take on any patient complaints regarding tickets that are issued. We would strongly urge patients to park on local residential roads in permissible area.
Ingol Health Centre: We have a car park on site, however outside the entrance is a bay with double yellow lines, please ensure you do not park here - this will result in a parking ticket from the local Council.
Online Access - Are you ready to take matters into your own hands?
Online access gives you the option to book/cancel GP appointments, order your prescriptions and view parts of your medical records all from the comfort of your own home, or out and about. If this is something you're interested in, please head to our online services section where you'll find more information on how you can sign up.
Care Data Service
The NHS is changing and services are being restructured. These reforms will impact on the way that clinical data are collected, shared and analysed. Under the powers of Health and Social Care ACT 2012 (HSCA), the Health and Social Care Information Centre (HSCIC) can, under certain circumstances, require Personal Confidential Data (PCD) from GP practices without seeking patient consent. One of the first initiatives using these new powers is the care data service.
Care Quality Commission (CQC) Inspection
Following the improvements that the practice made in order to achieve the rating of 'Good' at our CQC inspection in May 2017, as part of that process the practice was re-inspected on 9th October 2018 and the CQC were delighted to see that we had not only maintained that good work, but they also cited a couple of areas of outstanding practice - our use of I.T. to improve the systems within the practice and also our use of adapted templates within our clinical system.
This is a recognition of all the hard work that the practice team puts in every day to ensure our patients are provided with the service they deserve.
A big "thank you" goes to the 48 patients who completed one of the CQC feedback cards, which were posted into the sealed postbox in reception in the week leading up to the inspection - 44 contained solely positive comments, 4 were mixed and none contained solely negative comments.
Finally, we would also like to thank the members of our PPG Group who were supportive as ever during the inspection.
(Site updated 10/07/2020)