DUE TO TECHNICAL ISSUES OUR PHONE LINE IS TEMPERAMENTAL
WE ARE WORKING ON THIS,
PLEASE USE THE 111 SYSTEM IF WE CANNOT BE REACHED,
IF YOU LIVE CLOSE BY PLEASE POP IN TO SEE US,
SORRY FOR ANY INCONVEINENCE CAUSED.
Drs Kaiser Chaudhri, Melanie Walsh, Joanne Murray, Nidghtta Anjan, Anitha Rangaswamy & Dawn Webster.
Welcome to North Preston Medical Practice
Welcome to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.
Modernisation to Ingol Health Centre
We are in the process of having plans made up for an extension and modernisation to Ingol Health Centre. Improving the patient experience is the core focus of any initiative in the design and development and we are looking for suggestion from our patient's on how we can achieve this if you have any suggestion, please complete the On Line form
Please note that the practice will be closed from 1pm on Tuesday, 19th July for staff training. We will re-open at 8am on Wednesday 20th July.
If you need advice whilst we are closed, you can call 111 or if the issue is life-threatening please call 999.
August Bank Holiday
The surgery will close for the May Bank Holiday at 6.30pm on Friday 26th August and re-open on Tuesday 30th August at 8am.
Please ensure you have enough medication to cover this period.
If you need advice whilst we are closed, you can call 111 or if the issue is life-threatening please call 999.
New website coming soon!
We wanted to let our patients know that we are currently working on a new & improved website, which will allow our patients to do even more things online.
We will update you soon with an expected timeframe, but in the meantime if patients do have any suggestions for things they would like to see, please let us know via our online suggestions form.
Measles Case in Lancashire
The North West Health Protection Team have been responding to a confirmed Measles Care of a child living in Lancashire. This is the first such case in the North West since early 2020.
All children should receive an MMR dose at the ages of 12 months, 3 years 4 months. If you think that you child has not yet had their MMR vaccine, irrespective of their age now, please contact the practice immediately to arrange a vaccination.
Covid vaccination received overseas? How do I get this into the NHS App?
A new service has been launched to capture evidence of COVID-19 vaccinations administered in countries other than England, Scotland and Wales and have these recorded in the National Immunisation Management System (NIMS), the central database for vaccine information.
Closed pilots have been running at selected vaccination centre sites across England to test the service.
The pilot involves eligible users being invited to book a special appointment to have their record updated if they have received one of the four MHRA (Medicines and Healthcare products Regulatory Agency) approved vaccine types:
- Astra Zeneca (Vaxzevria)
- Pfizer (Comirnaty)
- Moderna (Spikevax)
To book an appointment to have any overseas vaccinations added to the UK system, visit: https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/tell-nhs-about-coronavirus-vaccinations-abroad/
Please note that the practice is unable to assist in this process.
Covid Boosters and Flu vaccinations
Patients over 65 (Including those who will be 65 before the end of March 2022)
Starting WC 20/9/21 we will be running joint clinics from Geoffrey Street Health Centre where patients can be given both the Covid Booster vaccine and their seasonal flu vaccination at the same time.
However, you will only be able to have your Covid Booster if you received your 2nd covid jab at least 6 months ago.
All eligible patients will be contacted by the practice at the appropriate time either via text message or telephone. If you receive a text message, there will be link within it which you can use to book your appointment directly and you do not need to contact the practice.
If you are not yet eligible for your covid booster, but you wish to have your flu vaccine now, you can call the practice and we will book you in to one of our clinics at Ingol or Broadway. We will then invite you separately to attend Geoffrey Street for your Covid Booster once you are due.
Please note that you can also book your booster vaccination via the National Booking line on 119 or by clicking here.
Patients under 50-64 and those under 50 with an underlying health condition
Please contact the practice to book in for your flu vaccination now. These clinics will be held at Broadway and Ingol.
Those eligible for the Covid Booster will be called in due course. This will be at least 6 months after you completed your 2nd dose of the covid vaccine and will be administered via Geoffrey Street.
Face Masks from 19th July 2021
Although face masks will no longer be a legal requirement from 19th July, as a clinical healthcare setting, North Preston Medical Practice has decided that all staff and patients must continue to wear masks within the surgery until further notice.
Infection rates of Covid-19 are on the increase, especially in our locality, and we feel it is imperative that we protect our most vulnerable patients and our workforce. This is essential if we are to continue to provide patients with a safe primary care service. The Delta variant is highly contagious and has the potential to spread quickly in confined areas. We simply cannot risk acting as a focus for infection.
Patients who are exempt due to medical reasons are asked to state this when making an appointment so this can be noted. Please note that if you are not wearing a mask, you may be asked to wait outside or in a separate area.
We thank patients for their understanding and co-operation.
"If I die, it will be your fault"
Abuse towards staff in general practice across the country is at an all-time high.
This has not been helped by recent media reports trying to intimate that GP's doors are closed and they are not seeing patients. This is ludicrous.
We have remained open throughout the pandemic, including over several of the bank holidays and we continue to offer appointments via our hub sites on Saturday's and Sunday's.
Our telephone lines continue to be inundated. These are the number of incoming calls we have received over the past 3-4 months compared to the same months last year;
As an essential service there has been no furlough schemes for our staff. No option to 'work from home'. We have had to deal with staff shortages with staff testing positive or when they have had to self-isolate. This has put additional pressure on the wider team to cover those shortages, with booked leave being cancelled and people coming in on days off.
Oh, and we've been doing all of this whilst also administering over 35,000 covid vaccinations via our Geoffrey Street hub. We continue to administer around 2,000-3,000 covid vaccinations every single week.
We're proud of what we do. We'd just prefer to do it without the abuse.
We're honestly sorry if you have to wait longer for your call to be answered, or when we run short of appointments. We're now offering more appointments than we ever have and we have recruited a further Advanced Clinical Practitioner who will be starting with us in July to try and increase our capacity even further.
However, abuse towards our staff is not acceptable under any circumstances and it simply will not be tolerated.
We ask that all patients are courteous to our staff at all times. Thank you.
Covid vaccination status requests
We are understandably receiving lots of enquiries from patients regarding how they can prove their covid vaccination status.
A number of the online apps (Patient Access, NHS App, MyGP etc.) give patients the ability to view vaccines that have been given, including covid vaccinations.
If you do not have access to these, you can request a letter from the NHS providing your vaccination status by calling 119 from 17th May.
For further guidance on the Gov.uk website, click here. We would ask that our patients take note of the guidance below which is stated on the Gov.uk site.
Telephone calls to the practice
We have been seeing a truly unprecedented number of calls to the practice, resulting in long delays when patients are calling-in. This is down to the sheer number of calls we're receiving about covid vaccinations - we've honestly never seen demand of this sort at any time in the past.
To try and ease the situation we have now made changes to our phone system as follows;
- We will no longer have the options menu, so all calls will now be answered in the order they are received
- Your call will only be placed into a queue if there are less than 10 patients already waiting. If there are more than 10 in the queue, you will hear a pre-recorded message asking you to try again later.
- We are looking at options to further increase our call-taking capacity
We realise that this isn't ideal, but equally we don't want patients waiting upto an hour on hold.
It's also worth noting that if you are either;
- Over 50
- A shielding patient
- Have a learning disability
- You have a condition that puts you at higher risk (clinically vulnerable), or
- You are in receipt of carers allowance
We have worked extremely hard to try and limit the risks to patients, staff and visitors to our practices and we are happy to share our risk assessment and Covid-secure certificate with you here.
Increased Access Services - Preston
(7 Day Access)
The following practices are participating in collaborative working to offer its patients access to appointments outside of normal core hours:
North Preston Medical Practice (Ingol & Broadway)
St Marys Health Centre
St Fillans Medical Centre
Dr Rama Yerra - Gutteridge Medical Centre
Dr Rashid Ali - Gutteridge Medical Centre
New Hall Lane Surgery
Geoffrey Street Surgery
Briarwood Medical Centre
Lane Ends Surgery
Park View Surgery
Park Medical Practice
Staff at the locality clinics will provide a range of appointments from Practice Nurses who will be available to provide chronic disease reviews, cervical screening and childhood immunisations along with pre-bookable GP and other Health Care Professional appointments. The majority of the Increased Access appointments are held at our Broadway Surgery, Penwortham St Mary's and Briarwood Medical Centre. The appointments are with Locum clinicians including our very own Dr Joanne Murray and Dr Nidghtta Anjan, Sister Janet Melling and our Assistant Practitioners Mrs Aimie Bell, Ms Alicia Grimshaw, Ms Shannon Pilkington & Ms Courtney Kelly.
You can contact the locality clinics on 01772 529200 at the following times:
Monday - Friday (incl. Bank holidays) 18:30-20:00
Saturday 8:00 - 13:00
Sunday 9:00 - 12:00
Please note that once hub availability is full you may be directed to an alternative service.
Please also be aware that the administrative staff working at the locality surgeries do not have access to patients full medical records and therefore will not be able to answer queries on referrals, prescriptions, test results, private work and entries to medical records.
If you are looking for a weekend appointment, please contact our reception team who can help arrange this for you.
In a genuine emergency you should call 999. Chest pains and/or shortness of breath constitute an emergency.
Wednesday evening and Saturday clinics @ Broadway Surgery
Our Nurses hold evening clinics each Wednesday between 18:30 - 21:00 and Saturday mornings between 8:00am - 11:00am at our Broadway Surgery.
The reception team can book you in for your Cervicial Screening, NHS Health Check, Annual & 6 monthly Health reviews, Result review, Carer & Cancer review, Blood Pressure Check and New Patient Check.
Please contact the surgery to arrange an appointment.
NHS Health Checks video with subtitles from Redmoor Health on Vimeo.
New Social Media techniques used to boost
Hundreds of practice's across the country have been taught how social media can improve health thanks to the success of one of NHS Digital’s Widening Digital Participation projects. As a practice, we had the opportunity for one of our team members to become a Digital Champion and since received some fantastic results. Head to NHS Digital to hear more about our journey so far.
Find us on Facebook for more information on our latest campaigns, news and local events.
Social Media campaign gains national recognition!
Our recent Facebook campaign 'Smear for Smear', which encouraged our patients to attend for their cervical screening, has been lauded by NHS England as an example of how practices can increase awareness through social media.
Our Administration Manager, Danielle who is responsible for all of our digital communications, is featured in the case study video which can be viewed below.
In an exciting and innovative initiative, the Royal College of General Practitioners is collaborating with Parkrun UK to promote health and well-being of staff and patients - therefore we are proud to announce that we are now a Parkrun Practice!
What does this mean? The practice will take part in weekly Parkrun's to promote health and well-being for both staff and patients.
What's a Park Run? It is a 5km run at your local Park (Avenham) every Saturday morning at 9:00am - or there is a 2k Junior run for 4-14yr olds and their families on Sunday Mornings.
What does it cost me to join? Nothing - it's free! but, you must register before your first run as you'll have to print off a barcode specifically for you - this allows the Parkrun team to upload your results to their website if you wish.
So please, come on down and join us for a run, walk or even just to cheer us on.
If you're interested in seeing how many Practice's are signed up for the Parkrun - Just click here, it's really quite impressive!
Dementia Friends Champion
The Alzheimer's Society are asking people to join in and help those with Dementia by making a difference. A Dementia Friends Champion is a volunteer who encourages others to make a positive difference to people living with dementia in their community. They do this by giving them information about the personal impact of dementia, and what they can do to help.
To find out more about becoming a Dementia Friends Champion, visit the following website to watch a short video focusing on the experiences of three people living with dementia.
Parking at Broadway Surgery & Ingol Health Centre
Broadway Surgery: We have been advised that patients parking on the adjacent car park, which is owned by the businesses occupying 333 Garstang Road (Sole & Beauty, AM1 Hair, Ginger Bistro and Another Boquet), will be issed with a £100 parking ticket, which will be reduced to £60 if paid within 14 days.
We want to make it clear that we had no influence in this decision, which has been taken by the above named businesses in order to try and protect their private land. Therefore, we are unable to take on any patient complaints regarding tickets that are issued. We would strongly urge patients to park on local residential roads in permissible area.
Ingol Health Centre: We have a car park on site, however outside the entrance is a bay with double yellow lines, please ensure you do not park here - this will result in a parking ticket from the local Council.
Care Quality Commission (CQC) Inspection
Following the improvements that the practice made in order to achieve the rating of 'Good' at our CQC inspection in May 2017, as part of that process the practice was re-inspected on 9th October 2018 and the CQC were delighted to see that we had not only maintained that good work, but they also cited a couple of areas of outstanding practice - our use of I.T. to improve the systems within the practice and also our use of adapted templates within our clinical system.
This is a recognition of all the hard work that the practice team puts in every day to ensure our patients are provided with the service they deserve.
A big "thank you" goes to the 48 patients who completed one of the CQC feedback cards, which were posted into the sealed postbox in reception in the week leading up to the inspection - 44 contained solely positive comments, 4 were mixed and none contained solely negative comments.
Finally, we would also like to thank the members of our PPG Group who were supportive as ever during the inspection.
(Site updated 26/07/2022)