Noticeboard

  • It is important to keep us up to date with your contact details and home address - click here to let us know!
  • Check out our latest practice newsletter - November 2020!
  • For regular updates on advice and guidance on COVID-19, give our Facebook page a like/follow. 
  • We are now open on a Saturday morning and Wednesday evening at Broadway Surgery. Click here for more information.
  • Do you require interpreter or translation services? click here to learn more.
  • Ready to take matters into your own hands? Try the new NHS App to check symptoms, get instant advice, book appointments, order prescriptions and more!
  • Ready to quit smoking? click here to get started! 
  • Are you new to online access or not even sure where to start? Just contact the surgery and ask to speak with one of our reception team. They can arrange for you to come in to the surgery to show you the basics.
  • Interested in the Couch to 5K challenge? Click here for your week by week description on how to begin!
  • Are you eligible for a shingles vaccination? You can use the eligibility calculator to check.
  • Could you be an organ/blood donor
  • INR testing and dosing at Ingol Health Centre!
  • Visit the following links to book GP appointments & order prescriptions online: NHS AppPatient Access / myGP app.



Drs Stephen White,  Kaiser Chaudhri, Melanie Walsh, Joanne Murray, Nidghtta Anjan, Anitha Rangaswamy & Dr Webster.

Welcome to North Preston Medical Practice

Welcome to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.

h


Covid Boosters and Flu vaccinations

Patients over 65 (Including those who will be 65 before the end of March 2022)

Starting WC 20/9/21 we will be running joint clinics from Geoffrey Street Health Centre where patients can be given both the Covid Booster vaccine and their seasonal flu vaccination at the same time.

However, you will only be able to have your Covid Booster if you received your 2nd covid jab at least 6 months ago.

All eligible patients will be contacted by the practice at the appropriate time either via text message or telephone. If you receive a text message, there will be link within it which you can use to book your appointment directly and you do not need to contact the practice.

If you are not yet eligible for your covid booster, but you wish to have your flu vaccine now, you can call the practice and we will book you in to one of our clinics at Ingol or Broadway. We will then invite you separately to attend Geoffrey Street for your Covid Booster once you are due.

 

Patients under 50-64 and those under 50 with an underlying health condition

Please contact the practice to book in for your flu vaccination now. These clinics will be held at Broadway and Ingol.

Those eligible for the Covid Booster will be called in due course. This will be at least 6 months after you completed your 2nd dose of the covid vaccine.


Staff Training

Please be aware that the practice will be closed from 1pm on Tuesday 21st September 2021 for staff training. We will re-open at 8am on Wednesday 22nd September.

If you require medical advice before then you can call 111 or if your need is life-threatening, please call 999.


Face Masks from 19th July 2021

Although face masks will no longer be a legal requirement from 19th July, as a clinical healthcare setting, North Preston Medical Practice has decided that all staff and patients must continue to wear masks within the surgery until further notice.

Infection rates of Covid-19 are on the increase, especially in our locality, and we feel it is imperative that we protect our most vulnerable patients and our workforce.  This is essential if we are to continue to provide patients with a safe primary care service. The Delta variant is highly contagious and has the potential to spread quickly in confined areas. We simply cannot risk acting as a focus for infection. 

Patients who are exempt due to medical reasons are asked to state this when making an appointment so this can be noted. Please note that if you are not wearing a mask, you may be asked to wait outside or in a separate area.

We thank patients for their understanding and co-operation.

Thank you.


Telephone's update

A message from Michael Wain, Practice Manager:

I wanted to personally apologise to any of our patients who have recently experienced unacceptably long waiting times when trying to reach us via our phone lines.

We have undoubtedly experienced an increase in the number of calls we are receiving, as the information further down this page explains.

Telephone's update

A message from Michael Wain, Practice Manager:

I wanted to personally apologise to any of our patients who have recently experienced unacceptably long waiting times when trying to reach us via our phone lines.

We have undoubtedly experienced an increase in the number of calls we are receiving, as the information further down this page explains.

However, it has now come to light that we have had patients queuing in our system, but due to an error with the phone system itself, the calls were not ringing through to our reception team. This lead to some of our patients being on hold for an hour - as that is the  default maximum waiting time on the system - and then being told the queue is full and being cut-off.

Our telecoms provide, Firstcom Europe have issued a letter of apology which also sets out what they are planning to ensure their system is more robust and able to manage the volume of calls that is required.

Again, I sincerely apologise to any of our patients who have experienced long waiting times to get through. We have been doing all we can behind the scenes to deal with the increase in calls, but it seems that the issue has been exacerbated by our phone system letting us and our patients down.

We are hopeful that Firstcom have now rectified the error, but we are monitoring the situation carefully.

Many thanks

Mike Wain

Practice Business Manager


"If I die, it will be your fault"

Abuse towards staff in general practice across the country is at an all-time high.

This has not been helped by recent media reports trying to intimate that GP's doors are closed and they are not seeing patients. This is ludicrous.
 
We have remained open throughout the pandemic, including over several of the bank holidays and we continue to offer appointments via our hub sites on Saturday's and Sunday's.
 
Our telephone lines, especially since Easter have been inundated as we have seen unbelievable demand. These are the number of incoming calls we have received over the past 3-4 months compared to the same months last year;
FebMarAprMay
20202493370227982724
20214964544967727345
+99.1%+47.2+142%+169.6%

As an essential service there has been no furlough schemes for our staff. No option to 'work from home'. We have had to deal with staff shortages with staff testing positive or when they have had to self-isolate. This has put additional pressure on the wider team to cover those shortages, with booked leave being cancelled and people coming in on days off.
 
Oh, and we've been doing all of this whilst also administering over 35,000 covid vaccinations via our Geoffrey Street hub. We continue to administer around 2,000-3,000 covid vaccinations every single week and no doubt we will be expected to pick-up the additional booster jabs along with flu vaccines later this year.
 
We're proud of what we do. We'd just prefer to do it without the abuse.
 
We're honestly sorry if you have to wait longer for your call to be answered, or when we run short of appointments. We're now offering more appointments than we ever have and we have recruited a further Advanced Clinical Practitioner who will be starting with us in July to try and increase our capacity even further.
 
However, abuse towards our staff is not acceptable under any circumstances and it simply will not be tolerated.
 
We ask that all patients are courteous to our staff at all times. Thank you.
 

2nd dose vaccinations

We are aware of the updated guidance on patients in cohorts 1-9 requiring 2nd doses to be brought forward to 8 weeks.

In terms of our ability to deliver this, we ask patients to understand that the implementation is a bit more complex - both in terms of stock availability and also the limits on capacity.

Changing this guidance overnight means that we are no longer just giving 2nd doses to those patients at 12 weeks, we are being asked to now give 2nd doses to patients at 8 weeks, 9 weeks, 10 weeks, 11 weeks and 12 weeks. At present, this represents around 6,000 patients across our network of practices.

Therefore, we would ask that you bear with us and please don't call the practice. Patients will be sent a booking link to book their 2nd vaccination as soon as we have appointments available, plus we will call anyone for whom we do not have a mobile number available.

Patients can try and contact 119 to book with one of the mass vaccination centres, but as you can appreciate, they are having the same issues as we are.

We appreciate your patience whilst we try and adapt to yet another last minute change in guidance.


Covid vaccination status requests

We are understandably receiving lots of enquiries from patients regarding how they can prove their covid vaccination status.

A number of the online apps (Patient Access, NHS App, MyGP etc.) give patients the ability to view vaccines that have been given, including covid vaccinations.

If you do not have access to these, you can request a letter from the NHS providing your vaccination status by calling 119 from 17th May.

For further guidance on the Gov.uk website, click here. We would ask that our patients take note of the guidance below which is stated on the Gov.uk site.

Do not contact your GP


Telephone calls to the practice

We have been seeing a truly unprecedented number of calls to the practice, resulting in long delays when patients are calling-in. This is down to the sheer number of calls we're receiving about covid vaccinations - we've honestly never seen demand of this sort at any time in the past.

To try and ease the situation we have now made changes to our phone system as follows;
  • We will no longer have the options menu, so all calls will now be answered in the order they are received
  • Your call will only be placed into a queue if there are less than 15 patients already waiting. If there are more than 15 in the queue, the call will be terminated.
  • We are looking at options to further increase our call-taking capacity
We realise that this isn't ideal, but equally we don't want patients waiting upto an hour on hold.
Finally, we urge any patients with questions regarding the covid vaccination programme to visit https://www.nhs.uk/.../coronavir.../coronavirus-vaccination/
It's also worth noting that if you are either;
  • Over 50
  • A shielding patient
  • Have a learning disability
  • You have a condition that puts you at higher risk (clinically vulnerable), or
  • You are in receipt of carers allowance
You can also book your vaccination online via https://www.nhs.uk/.../coro.../book-coronavirus-vaccination/ or by calling 119

Covid-19 vaccinations update

Updated: 08:00 16/06/2021

AstraZeneca Covid-19 Vaccination:

The UK vaccination programme has been very successful with more than 40 million people vaccinated and more than 6,000 lives already saved.

The vaccines approved for use in the UK have met strict standards of safety, quality and effectiveness set out by the independent Medicines and Healthcare products Regulatory Agency (MHRA). Any coronavirus vaccine that is approved must go through all the clinical trials and safety checks all other licensed medicines go through. The MHRA follows international standards of safety.

So far, millions of people have been given a COVID-19 vaccine and reports of serious side effects, such as allergic reactions or clotting problems, have been very rare. You can find out more about this rare issue and advice for different age groups here: https://www.healthierlsc.co.uk/CovidVaccination/faqs/astrazeneca-vaccination

Getting your second dose

If you have already had a first dose of AZ vaccine you will be offered a second dose of the AZ vaccine. An alternative vaccine will not be offered for your second dose. Guidance is clear that if you have already had a first dose of AZ vaccine without suffering any serious side effects you that you should complete the course by getting your second dose. This includes people aged 18 to 29 years who are health and social care workers, unpaid carers and family members of those who are immunosuppressed. It is expected that the first dose of the vaccine will have given you some protection, particularly against severe disease.

General information

We are now starting to receive more regular deliveries of the cvoid-19 vaccine but all vaccinations will, for the time being, continue to be carried out at Geoffrey Street Health Centre.

For those cohorts who are eligible, you may receive a text message with a link to book your appointment. Some patients have understandably been wary of this being a scam, as there have been various messages circulating from unscrupulous sources.

To give you some assurity, the link within the text will be to book.nhs.me/ [and then a unique reference]. This is perfectly legitimate and is a quick a convenient way of choosing a suitable appointment time, whilst reducing the impact on our phone lines.

If no appointments are available when you click the link, please check back as clinics are being added as soon as we have our delivery quantity confirmed for each week.

For those patients without a mobile phone number, we will make outbound calls when appointments are available. If we don't have your mobile number but you have one, please call us so we can update our records.

The following groups in Red are now able to book their covid vaccination via our reception team;

  1. Residents in a care home for older adults and their carers;
  2. All those 80 years of age and over and frontline health and social care workers
  3. All those 75 years of age and over;
  4. All those 70 years of age and over and clinically extremely vulnerable individuals* (i.e. shielding patients);
  5. All those 65 years of age and over;
  6. All individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality;
  7. All those 60 years of age and over;
  8. All those 55 years of age and over; and
  9. All those 50 years of age and over.

    Phase 2 of the vaccination programme
  10. All those 40-49 years of age
  11. All those 30-39 years of age
  12. All those 18-29 years of age

Patients under 40 will now only be offer the Pfizer or Moderna vaccines.

If we are unable to offer you an appointment, you can check to see if there are other local sites you can visit by visiting https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/ or by calling 119 between 7am and 11pm.

*Please be aware that shielding patients are not considered as housebound and are advised to still attend medical appointments, which includes covid vaccination appointments.

VACCINATION

Advice on Covid vaccination prior to or during pregnancy


COVID-19 testing

Unfortunately we cannot assist you in booking a Covid-19 test and we do not provide Covid-19 testing; this can only be done via the national online booking portal or contact NHS 119 by telephone. We are unable to advise you on whether or not your child or children are safe to return to school; this should be discussed with the school(s) concerned.


School attendance

The Local Medical Committee have advised that it is not a GPs responsibility to issue school letters of absence for your children. Government guidance is that school attendance is mandatory unless your child is self-isolating, has symptoms of COVID-19 or is close to someone who has COVID-19.


Covid-secure assurance

We have worked extremely hard to try and limit the risks to patients, staff and visitors to our practices and we are happy to share our risk assessment and Covid-secure certificate with you here.


 Shielding guidance

All patients who are shielding will be written to by the NHS explaining what it is they must do. If you are shielding, you are advised to still attend any medical appointments.


North Preston Medical Practice, NHS services and Coronavirus (COVID-19)

We wanted to ensure that our patients had the most up to date information about the practice, NHS services and what has changed during the Pandemic.

Slowly but surely, the services the practice and NHS provides are getting back to some sort of normality. Blood tests and Treatment room clinics are still appointment only. To see information on this click the below links. 

Blood clinics in response to COVID-19
Treatment room clinics in response to COVID-19

Radiology are still asking for GP practices to arrange xrays directly to the hospital which means you no longer need to pick up your xray form. Instead the practice will send the xray request to the hospital and you should hear from them in regards to your appointment in due course. 

Click here if you have been told to self isolate and need to get a fit note. 

For support teams and mental health teams click here (pages 6, 7 & 8)


Appointments and prescriptions in response to COVID-19

We understand that it is a difficult time for everyone, as we adjust to different ways of working. To help us help you we would be grateful if you follow the advice and guidance before ringing or emailing the practice. 

The UK Government has announced unprecedented new measures to protect the public from Coronavirus (COVID-19). We're here to help you stay well in the upcoming weeks and months and keep you updated as the situation evolves. 

How do I order a prescription? - You can order your prescription by telephone, posting your request in to the surgery or order via online access. If you would like to register for online access, please complete this document and return back to the surgery with photo ID or proof of address by email (ingol.broadway@nhs.net) or handing it in at reception. 

I need to see a GP, what should I do? - Our GP appointments are currently triaged by telephone consultation and if the clinician deems is necessary to see you face to face, they will ask you to attend Ingol Health Centre for a face to face appointment.

I need to see a Practice Nurse, what should I do? - If you require a nurse appointment, whether it be for an injection, medication review, cervical screening or Chronic Disease Monitoring, you can book in either at Broadway Surgery or Ingol Health Centre. Just telephone the surgery to arrange an appointment.

For further information on Coronavirus, when to self isolate and when to get tested, click the below trusted links.

NHS 111
NHS Coronavirus
Gov.uk/Coronavirus

We want to thank you all for your continued support and patience during this difficult time.

STAY ALERT


Face Coverings

Due to government guidance on face coverings in a public area, you will now be asked to wear a face covering if you attend the surgery. This is to protect both yourself and our staff. Thank you.

FACE COVERING


Increased Access Services - Preston
(7 Day Access)

The following practices are participating in collaborative working to offer its patients access to appointments outside of normal core hours:

North Preston Medical Practice (Ingol & Broadway)
 St Marys Health Centre
St Fillans Medical Centre
Dr Rama Yerra - Gutteridge Medical Centre
Dr Rashid Ali - Gutteridge Medical Centre
New Hall Lane Surgery
Geoffrey Street Surgery
Briarwood Medical Centre
Lane Ends Surgery
Park View Surgery
Park Medical Practice

Staff at the locality clinics will provide a range of appointments from Practice Nurses who will be available to provide chronic disease reviews, cervical screening and childhood immunisations along with pre-bookable GP and other Health Care Professional appointments. The majority of the Increased Access appointments are held at our Broadway Surgery, Penwortham St Mary's and Briarwood Medical Centre. The appointments are with Locum clinicians including our very own Dr Joanne Murray and Dr Nidghtta Anjan, Sister Janet Melling and our Assistant Practitioners Mrs Aimie Bell, Ms Alicia Grimshaw, Ms Shannon Pilkington & Ms Courtney Kelly. 

You can contact the locality clinics on 01772 529200 at the following times:
Monday - Friday (incl. Bank holidays) 18:30-20:00
Saturday 8:00 - 13:00
Sunday 9:00 - 12:00

Please note that once hub availability is full you may be directed to an alternative service. 

Please also be aware that the administrative staff working at the locality surgeries do not have access to patients full medical records and therefore will not be able to answer queries on referrals, prescriptions, test results, private work and entries to medical records. 

If you are looking for a weekend appointment, please contact our reception team who can help arrange this for you.

In a genuine emergency you should call 999. Chest pains and/or shortness of breath constitute an emergency. 


Wednesday evening and Saturday clinics @ Broadway Surgery

Our Nurses hold evening clinics each Wednesday between 18:30 - 21:00 and Saturday mornings between 8:00am - 11:00am at our Broadway Surgery.

The reception team can book you in for your Cervicial Screening, NHS Health Check, Annual & 6 monthly Health reviews, Result review, Carer & Cancer review, Blood Pressure Check and New Patient Check. 

Please contact the surgery to arrange an appointment.

NHS Health Checks video with subtitles from Redmoor Health on Vimeo.


 New Social Media techniques used to boost
Cancer screenings!

Hundreds of practice's across the country have been taught how social media can improve health thanks to the success of one of NHS Digital’s Widening Digital Participation projects. As a practice, we had the opportunity for one of our team members to become a Digital Champion and since received some fantastic results. Head to NHS Digital to hear more about our journey so far.

Find us on Facebook for more information on our latest campaigns, news and local events. 

fb


Social Media campaign gains national recognition!

Our recent Facebook campaign 'Smear for Smear', which encouraged our patients to attend for their cervical screening, has been lauded by NHS England as an example of how practices can increase awareness through social media.

Our Administration Manager, Danielle who is responsible for all of our digital communications, is featured in the case study video which can be viewed below.


Joint 4th Place!

The NHS has published figures that rank Preston's GP Surgeries based on overall patient experience. The information is available on the NHS GP Patient Survey Website, and is based on responses provided by patients in the annual survey that is sent to more than one million adults who are registered with a GP in England. Click here to see the article. 

4th


We are a Veteran Friendly Practice!

Are you or somebody you know a Veteran? The Armed Forces Covenant is a promise by the nation ensuring that those who serve or who have served in the armed forces and their families, are treated fairly. The Covenant focusses on helping members of the armed forces community have the same access to government and commercial services and products as any other citizen. The following websites may be useful to you:

Veterans Gateway
NHS Armed Forces

NHS Veterans Mental Health Services

NW & GM-Military Veterans Service
RCGP Veteran Friendly Accreditation
Big White Wall
CQC Website
Veteran Aware Acute Trusts
Veterans Orthopaedic Surgery

Veteran practice


Parkrun Practice

In an exciting and innovative initiative, the Royal College of General Practitioners is collaborating with Parkrun UK to promote health and well-being of staff and patients - therefore we are proud to announce that we are now a Parkrun Practice!

What does this mean? The practice will take part in weekly Parkrun's to promote health and well-being for both staff and patients. 
What's a Park Run? It is a 5km run at your local Park (Avenham) every Saturday morning at 9:00am - or there is a 2k Junior run for 4-14yr olds and their families on Sunday Mornings. 
What does it cost me to join? Nothing - it's free! but, you must register before your first run as you'll have to print off a barcode specifically for you - this allows the Parkrun team to upload your results to their website if you wish.  

 So please, come on down and join us for a run, walk or even just to cheer us on. 

If you're interested in seeing how many Practice's are signed up for the Parkrun - Just click here, it's really quite impressive!
PARKRUN


North Preston Pink Ladies 

A HUGE congratulations to Tracy, Danni, Laura, Janet, Ellie, Julie, Joanne and her 2 daughters, Pat, Helen, Shannon & Ruth for completing the Pretty Muddy 5k run for Cancer Research on Saturday 15th June 2019. Check out the pictures below!

If you'd like to help donate, we would be extremely grateful. Just click here


pic 3


pic 2

pic1














Dementia Friends Champion 

The Alzheimer's Society are asking people to join in and help those with Dementia by making a difference. A Dementia Friends Champion is a volunteer who encourages others to make a positive difference to people living with dementia in their community. They do this by giving them information about the personal impact of dementia, and what they can do to help. 

To find out more about becoming a Dementia Friends Champion, visit the following website to watch a short video focusing on the experiences of three people living with dementia. 

df


Parking at Broadway Surgery & Ingol Health Centre

Broadway Surgery: We have been advised that patients parking on the adjacent car park, which is owned by the businesses occupying 333 Garstang Road (Sole & Beauty, AM1 Hair, Ginger Bistro and Another Boquet), will be issed with a £100 parking ticket, which will be reduced to £60 if paid within 14 days. 

We want to make it clear that we had no influence in this decision, which has been taken by the above named businesses in order to try and protect their private land. Therefore, we are unable to take on any patient complaints regarding tickets that are issued. We would strongly urge patients to park on local residential roads in permissible area. 

Ingol Health Centre: We have a car park on site, however outside the entrance is a bay with double yellow lines, please ensure you do not park here - this will result in a parking ticket from the local Council. 


Care Data Service

The NHS is changing and services are being restructured. These reforms will impact on the way that clinical data are collected, shared and analysed. Under the powers of Health and Social Care ACT 2012 (HSCA), the Health and Social Care Information Centre (HSCIC) can, under certain circumstances, require Personal Confidential Data (PCD) from GP practices without seeking patient consent. One of the first initiatives using these new powers is the care data service. 


Care Quality Commission (CQC) Inspection

Following the improvements that the practice made in order to achieve the rating of 'Good' at our CQC inspection in May 2017, as part of that process the practice was re-inspected on 9th October 2018 and the CQC were delighted to see that we had not only maintained that good work, but they also cited a couple of areas of outstanding practice - our use of I.T. to improve the systems within the practice and also our use of adapted templates within our clinical system.

This is a recognition of all the hard work that the practice team puts in every day to ensure our patients are provided with the service they deserve.

A big "thank you" goes to the 48 patients who completed one of the CQC feedback cards, which were posted into the sealed postbox in reception in the week leading up to the inspection - 44 contained solely positive comments, 4 were mixed and none contained solely negative comments.

Finally, we would also like to thank the members of our PPG Group who were supportive as ever during the inspection.

(Site updated 21/09/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website