The Patient Participation Group or PPG gives patients a direct voice to influence decisions made by the Practice about patient services and care. It also helps the practice share information. However, it is not a complaints forum. These should be directed to the Practice Manager for action.
PPG is open to all patients of Broadway Surgery and Ingol Health Centre and is made up of Core and Virtual members:
Core members attend regular meetings and work with the clinical staff and Practice Manager to plan activities and communications.
Virtual members are not expected to attend meetings but are invited from time to time to contribute views and suggestions on Practice plans and are kept informed of PPG and Practice activities Via Email.
If you would like to join the PPG please contact us by e-mail at the following address: Ingol.broadway@nhs.net
Terms of Reference
To help everyone take more responsibility for their health
- Patient education
- Patient information
- Patient involvement
- Patient feedback
Contribute to the continuous improvement of services and quality
- Patient feedback
- Patient ideas
Provide practical support for the practice
- Newsletter
- Survey
- Interaction with other agencies
- Conduit between practice and patients
Not a complaints forum
- Existing complaints procedure for this
- Collate feedback