Dear Patient,
We would like to know how we can improve our service to you and how you perceive our surgery and staff. 
To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.
We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
What is the Patient Participation Group?
The Patient Participation Group or PPG gives patients a direct voice to influence decisions made by the Practice about patient services and care. It also helps the practice share information. However, it is not a complaints forum. These should be directed to the Practice Manager for action.
PPG is open to all patients of Broadway Surgery and Ingol Health Centre and is made up of Core and Virtual members:
Core members attend regular meetings and work with the clinical staff and Practice Manager to plan activities and communications.
Virtual members are not expected to attend meetings but are invited from time to time to contribute views and suggestions on Practice plans and are kept informed of PPG and Practice activities Via Email.
If you would like to join the PPG please contact the Site Manager by e-mail at the following address: Ingol.broadway@nhs.net
Terms of Reference
- To help everyone take more responsibility for their health
o Patient education
o Patient information
o Patient involvement
o Patient feedback - Contribute to the continuous improvement of services and quality
o Patient feedback
o Patient ideas - Provide practical support for the practice
o Newsletter
o Survey
o Interaction with other agencies
o Conduit between practice and patients - Not a complaints forum
o Existing complaints procedure for this
o Collate feedback
Join us for our next Patient Participation Group meetings
Next surgery meeting dates:
Thursday, 14th March 2019
Thursday, 25th April 2019
Thursday, 6th June 2019
Thursday, 25th July 2019
Thursday, 12th September 2019
Thursday, 24th October 2019
Thursday, 5th December 2019
Thursday, 23rd January 2020
all meetings will be held at Ingol Health Centre
1:30pm - 2:30pm
Greater Preston Clinical Network joint Patient Participation Group
On 10th April 2019, we held our very first Greater Preston Clinical Network joint Patient Participation Group. The primary care network is a group of practices working together to develop the needs of its population giving all patients access to the same range of services no matter which GP surgery they are registered at. Int he network we have practice managers successfully delivering at scale and GP's that actively want to work together. Currently the Greater Preston Clinical Network group is covering a total population of 71,000 patients across the following 9 sites:
The Park Medical Practice
Park View Surgery
North Preston Medical Practice
New Hall Lane Surgery
Penwortham St Mary's
Dr R Ali - Gutteridge Medical Centre
Dr Yerra & Dr Chakrabarti - Gutteridge Medical Centre
Briarwood Medical Centre
Lane Ends Surgery
Our next locality meeting will be on Wednesday 27th November from 16:30. Please contact the surgery and ask to speak with Mike or Danielle for more information.
Click below for the minutes of the most recent meetings.
PPG September 2019
PPG July 2019
PPG June 2019
PPG April (Locality meeting) 2019
PPG March 2019
PPG January 2019
PPG November 2018
PPG October 2018
PPG September 2018
PPG May 2018
PPG April 2018
PPG March 2018
PPG January 2018
PPG November 2017
PPG October 2017
PPG September 2017
PPG August 2017
PPG July 2017
PPG June 2017
PPG April 2017
PPG March 2017
PPG February 2017
PPG January 2017
PPG December 2016
A Big Thank you to our PPG for producing a fantastic May 2017 PPG Newsletter.
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.